For any company, it is essential to offer effective and fast service to its customers, either in person or through digital channels such as email or instant messaging applications. A chatbot is an ideal tool to ensure that the requests and questions made by the user are answered immediately.
“An AI chatbot is a program within a website or app that simulates human conversations using NLP (natural language processing). Chatbots are programmed to address user needs independently of a human operator. The common functions of chatbots include answering frequently asked questions and helping users navigate the website or the application”, as defined by the specialized HubSpot portal.
A chatbot, leveraging machine learning and natural language processing, can detect the customer's intentions behind each request, provide a full conversation history to help the company's marketing and data management, and also respond to customer requests. the questions as if it were a human doing it.
A company that decides to implement a chatbot tool for its website or mobile applications must know that it does not happen overnight, it deserves a design and development time in which it will be adapted to the needs of the company and to be able to offer the best possible user experience.
In the specialized portal Chatbots Magazine, they explain “Once you have identified the purpose of building a chatbot and the need it will serve, the next big question that arises in your mind is how long it will take to prepare a chatbot. The time it takes to build a chatbot for your business can range from a few hours to a maximum of 2-3 weeks, depending on the complexity of the project or function you want to automate and the option you choose to build a bot. The size of the company also matters. Smaller companies would not like to invest too much time and money to build a chatbot.”
Here the creation will depend on the complexity of the bot to be used, but on average it will take between 40 and 56 hours of work by a team of experts to complete the integration and the company has its own virtual assistant.
To create this, the developer team may use a command language interface or a natural language interface. Totally depending on the number of people working on the creation of this chatbot, the time for the first option can be from 40 to 56 hours, and for the second, between 120 and 160 hours.
If you need a chatbot that is managed according to the logic of the company and it's specific needs, this can take between 120 to 160 hours if there are already web applications or APIs adapted to this logic. If it has to be created from scratch, it will take around 192 hours of human labor to complete.
These are the times it can take to create a chatbot that adapts to the needs and requirements of your company. At Rootstack we have helped our clients develop automated chat tools with which they have been able to successfully meet the needs of their users and visitors on their websites.
Do not hesitate any longer and contact us, we can help you develop the chatbot platform that will allow your website visitors to obtain all the information they are looking for and convert them into your potential clients, increasing the productivity and profits of your company.