Any company today is in need of a solution to handle their tickets, usually these tickets are aimed at customer service, internal service between collaborators and requests for help, the question today is:
What is an OSTRS Open Source Ticket System?
The Open Source Ticket System or OTRS, are free applications that allow us to manage incidents and requests for services in an organized and automated way in order to provide adequate technical support and facilitate any other interaction with your customers or users. These incidents and requests are received based on tickets sent by users, which are stored and delivered in various ways such as by telephone or email, to the operator in charge of managing it, keeping track of each activity.
What options do we have as OSTRS:
What other options do we have in the market:
The main benefits we have when implementing a ticket system, both open and private are: