Automating the collection process

June 18, 2021

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By the constant technological change it becomes indispensable to implement systems capable of performing internal functions efficiently.

The ease and speed of how processes involving clients are executed are crucial to customer loyalty.

Everything that involves the process of collection from generating invoice, charging, waiting for the customer to pay and sending invoice or pending balance could automate it.

The benefit of automating the collection process could bring you remarkable results in order to simplify and speed up the payment process.

You could set cutoff dates for sending automatic invoices to customer emails, just days before the payment date schedule reminders for customers who have late payments and in this way could be in the mind of customer with a personalized service, make collections in less time, avoid manual failures, multiple people involved, loss of bills, among others.

If this is the case, your company could make automatic invoices on invoice cut-off dates. Users could receive messages of satisfactory charges along with the detailed invoice or remaining balance.

Having customer information and defining payment dates will be enough to send automatic reminders, increasing the chances of charging in the shortest possible time and without errors.


There are many questions that we have when selecting a supplier, we see it from the perspective of two types of company: one with ordinary processes and another with automated processes.

To pay a bill for TV services, we must meet a specific schedule, leave early and go to a branch, take a number, queue and after several hours finally make the payment, investing half day paying a service.

On the other hand, a second TV service company with automated tools, offers an online payment service where making a payment takes less than 3 minutes.

When contracting the service for the first time the company provides a user and password next to the link to the payments platform. Within it, you can manage your plans, increase or decrease services, request new information and make recurring payments or set dates for single payment notifications.

What would be the ideal option for the potential customer?

A company with common processes where you should consider investing half a day to make a payment or hire a company that provides tools to make the monthly payment from the comfort of your home at any time of the day.

These types of automations ensure an additional interest in potential customers highlighting among other companies. If the implementation is planned correctly and the process is defined, it will have a successful collection process.

As benefits of the automation of the collection process we can mention.

  • Automate collections
  • Provides fast and secure income
  • Simplifies the collection task
  • Save resources
  • Strengthens the image of the company
  • Increases team productivity
  • Real-time update of each customer's collection status
  • Increases profitability
  • Improve customer service

With this implementation, you can boost the charging process strategically by taking advantage of the company with immediate results.

Users will opt for your company on the competition and if the service is optimal you will get directly recommendations to new potential customers.