A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution with detailed information on its management, recording incidents, queries and service requests.
With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. You can also generate service invoices at the end of the ticket with a simple administrative panel with filters and modules of each ticket’s elements. Besides, you will be able to receive alerts depending on the role assigned to users.
This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.