Service desk

Benefits

Gestión de tickets-2.

Tickets Managment

A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution.

Procesos automatizados-2

Automated Processes

With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. 

Mayor productividad-2

Improved Productivity

This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.

Experiencia del cliente-2

Better user experience

A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports.

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Implementation of a Product Information Management for product data
Rootstack worked with Intcomex in the implementation of a Product Information Management.
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