On a daily basis, companies and their workers face various tasks and processes that keep them busy and without the possibility of paying due attention to the deficiencies or needs presented by the company. Robotic process automation is presented as a salvation card, as immediate help to increase productivity and maintain maximum effectiveness.
When defining what is robotic process automation, or RPA, we can go as explained by Automation Anywhere “RPA is an easy-to-use software technology to automate digital tasks. With RPA, software users create software robots, or "bots," that can learn, imitate, and then execute rule-based business processes. RPA automation allows users to create bots by observing human digital actions.”
Repetitive tasks can cause boredom in workers, which will result in a drop in effectiveness, something that can be solved with RPA. “Robotic process automation software bots can interact with any application or system the same way people do, except RPA bots can operate 24/7 much faster and with 100% reliability and accuracy” they end up pointing out in Automation Anywhere.
Automating tasks is the present and future of companies worldwide, no matter their size. Something as simple as sending mass emails or creating or sending invoices can have a great impact on the daily effectiveness of a company, increasing the processes carried out on a daily basis and offering the freedom that workers need for other more complex tasks.
As indicated in the specialized portal SimpliLearn "Given that the objective of a business is to generate income, RPA can help in quoting cash by automating sales operations, so it not only executes transactions faster but also with a greater degree of precision. RPA can take over the entire suite of sales-oriented operational activities, resulting in higher customer satisfaction.”
There are various tools that a company can run to have successful robotic process automation, such as UiPath, which bases its execution on the cloud, and where it is applied, the management and execution of all tasks are made possible from a certain place. UiPath can be used by both small businesses and larger commercial enterprises, including companies like accounting firms or lawyers that have tasks that require a large number of human staff.
One of the advantages of using RPA is the freedom it offers human staff to focus on customer service, the most important aspect of any company, but did you know that robotic process automation can also help with this task?
We are not talking that you are going to let a bot serve your customers, there are already several complaints about these processes where people cannot contact a human and receive automatic responses, but with the right RPA tool, you can tackle the repetitive tasks that affect directly the customer service department, freeing the workers to focus one hundred percent on the service part.
With robotic process automation, you can keep customer profiles updated in real-time, as well as extract billing data that could take up most of your workers' time and affect direct customer service.
Already knowing the advantages and benefits that the use of an RPA tool brings to your company, it is a good idea to know that there are several types with different specifications that adapt to the needs of the company or the project where it is going to be applied. Robotic process automation tools are divided into four types and here we explain each one, which allows you to have a broad view of them and thus know how to apply them in the best way in the company or in any routine task:
Excel automation tools and macros: these present simple solutions to automate basic processes within the workflows of each company, they are the most used by workers.
Robots for programmable solutions: this tool gives the user the possibility of interacting with other company systems, all according to the requirements of the project or the client in question.
Self-learning: they are tools whose function is to analyze human actions and then apply them on various platforms, imitating their behavior in order to obtain the same results, but using robots.
Cognitive automation: they are learning robots made to handle unstructured data and with the power to make decisions based on complex and unstructured inputs, even imitating the decisions that a human would make.
An RPA solution may be what your company needs to increase daily effectiveness and allow your workers to free up the time they spend on repetitive and boring processes that only lower their interest in their assignments.
In Rootstack we have completed successful projects working hand in hand with our international clients, you can take a look and meanwhile, contact us to explain how a robotic automation solution can benefit you.