Have you heard the term Middleware? Do you know how to adapt it to your type of business?
With this blog you can solve all those questions that this solution offers.
A Middleware refers to a facilitator software that helps certain applications communicate with each other as a hidden translation between different elements supporting multiple kinds of architecture.
With the implementation you will have a place to update the information without the need to enter multiple systems to meet the same objective without depending on the technology in which it was developed or involving the end user without extensive knowledge in its administration.
You can reduce the complexity of the access to the information by providing a simple platform for your employees, improving their collaboration with real-time information.
Among the specific benefits are:
The Middleware is designed to meet the optimal operation of your business. If your company handles multiple systems with similar information such as customer profile, past purchases, emails by type of customer, among others.
It will function as a communication channel between different functionalities of its systems on the consultations carried out by the clients through other means, if the client calls the company requesting the outstanding balance with the last payment date, the agent in charge can access and request the information on multiple systems receiving the response quickly and without errors.
If you have a data update system from the middleware the agent can access the information of the clients and automatically update new data.