The customer retention is an important factor for success of the company, increase and retain the customer base is essential for the business to grow and progress.
Actually, Do you feel you are losing customers? Is your business strategy focused on retention not working or you do not have loyal customers? You are surely losing money.
70% of companies claim that it is more expensive to acquire a new customer than to retain one (Fuente)
Because of this, and because of the image of your company, it is essential to have loyal customers, who will take your company as the first option when acquiring new services and providing good references to potential customers.
A workflow system is a tool specifically designed to meet one or more internal processes, a crucial element in the retention of its customers as an additional service in the company.
The implementation of a workflow system will bring positive benefits on your company by increasing the productivity of your team to manual tasks automatically giving clear, fast and effective responses to your customers on the flows they handle with the company.
Speed in each management
Ensures correct use of company standards
Reduced costs on processes
Improve customer service
Encourages communication between your team
Reduce administrative errors
Keeps your company documentation safe
We must pay attention to every request of our clients, with a workflow system we will manage in the best way the time of each user and thus solve the doubts of customers in a personalized and efficient way.
We will be able to retain and increase the fidelity of our customers by providing a personalized service with a workflow system focused on our processes.